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Return & Refund
Returns & Exchanges Policy
Order Changes & Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled, modified, or intercepted.
Returns & Exchanges
We accept returns under the following conditions:
• Requests must be made within 7 days of delivery
• Items must be unused, unworn, and in original packaging
• All original components must be included
• Proof of purchase is required
Returns must be approved by us before shipping. Unauthorized returns may be refused.
Return shipping costs are the responsibility of the customer.
We do not provide return labels for international orders.
Shipping fees, duties, and taxes are non-refundable.
Once we receive and inspect the returned item, a refund will be issued to the original payment method.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Earrings (for hygiene reasons)
• Custom or made-to-order items
• Items marked as final sale
• Items that have been worn, damaged, or altered
Refused, Abandoned, or Unclaimed Packages
If a package is refused, not collected, or abandoned:
• The package may be returned to us at additional cost
• Any return shipping fees, customs fees, or losses incurred will be deducted from your refund
• In some cases, the package may not be successfully returned, and no refund will be issued
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to incorrect or incomplete address details:
• Reshipping fees will be required
• Original shipping fees are non-refundable
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will review the case and arrange a replacement or appropriate solution.
Important Notes
• We reserve the right to refuse returns that do not meet our policy requirements
• We are not responsible for lost return packages sent without tracking
